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Employment Opportunities

New York, NY

Assistant to Retail/E-commerce Director

Gagosian is seeking a highly motivated candidate to provide support to the Retail/E-commerce Director in an administrative and daily operations capacity.

Duties include but are not limited to
– Monitor incoming webshop orders to ensure timely processing of all new orders, returns, credit card transactions, and fraudulent charges
– Provide outstanding customer service support while managing escalations and complaints in a timely manner
– Create and prepare hi-res images for new merchandise while updating and maintaining all existing digital entries, ensuring website reflects correct product details, prices, and availability
– Coordinate image permissions for seasonal gift guides, e-announcements, press requests, and weekly cross-promotional gallery emails
– Generate sales reports and statistics from newsletter and social media traffic on a monthly, quarterly, and year-end basis as well as upon request
– Participate in weekly meetings for webshop sales performance and scheduling of upcoming shop events
– Monitor incoming product deliveries, manage purchase orders, and consignments; regularly liaise with warehouse to ensure advanced awareness of deliveries and proper fulfillment of new inventory
– Maintain stock levels and inventory replenishment for webshop and warehouse distribution
– Cross-check merchandise from retail shop to ensure availability across all retail venues
– Occasionally assist the gallery’s retail shop with special events, book fairs, and signings

Qualifications for the role
– Minimum of 2+ years’ experience in a similar role providing support in an art-retail/e-commerce environment
– Excellent written and interpersonal communication skills; extremely customer service oriented. Demonstrated ability to maintain good relations with vendors and internal departments
– Strong editing skills with particular attention to formatting detail
– Exceptional organizational and follow-up skills, with the ability to prioritize and multitask in a fast-paced, deadline driven environment
– Proficiency with Microsoft Office Suite, including Excel and Word, as well as Adobe Photoshop 

Position Type
Full-Time/Regular/Non-Exempt/Salaried position with overtime.

Compensation
Salary commensurate with experience, comprehensive benefits package including three weeks’ paid vacation and increased vacation with tenure.

Application Instructions
Please send resume and cover letter to jobs@gagosian.com with “E-commerce Assistant” in the subject line. Walk-ins or phone inquiries will not be accepted for this position.

Gagosian is committed to maintaining a diverse working environment and is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.